Important changes in BAS customer support



  • Dear Browser Automation Studio (hereinafter BAS) users! Here we publish important information regarding BAS customer support.

    1. BAS support is now provided by a designated customer support specialist. BAS developer will process only difficult technical problems. If you are subscribed to the Premium plan, feel free to ask questions through Skype and email without risking to distract our developer from his main tasks.

    2. Forum branch “Browser Automation Studio > Support” is not an official channel for customer support. It is primarily meant for free users to ask for help from our awesome community.
      While official BAS representatives monitor this forum branch, prompt answers to support questions posted in it are not guaranteed. We recommend posting difficult development related questions here. For quick questions or bug reports please contact us via Skype or email.

    3. Customer support to users with the Premium subscription is provided through Skype and email. We proceed questions received by email first because this channel is more favorable to having a structured conversation.

    We answer easy questions via Skype. If a question requires a lot of message “ping-pong” or having a structured multi-step conversation, we may ask you to continue the conversation through email.

    We strive to answer all questions within one working day unless a question requires developer’s input. For example, if you sent a question at the end of a working day, it will be answered either the same or the next working day.

    It is difficult to guarantee a certain answering speed for questions that require developer’s input. Usually, it takes from 2 to 5 working days.



  • Hello everyone, I have a difficulty I am a recent user of the program and I have a project where I need to copy information from a site and save but I can not close and open the browser page because every time this happens I have to validate my entry. How can I run it without closing the browser page and opening each query ?????



  • i have emailed you, waiting on response. premium member here



  • @wowmatric said in Important changes in BAS customer support:

    i have emailed you, waiting on response. premium member here

    I repeat, support on the forum is provided by ordinary BAS users. Premium support works on weekdays and the answer takes up to two days



  • @Fox oh okay yeah i am just trying to get my script to use cookies for multi threading so they quit logging each other out, i could not get it to work as much as i tried. but using regular chrome browser outside of bas it keeps logged in so i am not sure but maybe its something wrong that i am doing.



  • @wowmatric said in Important changes in BAS customer support:

    @Fox oh okay yeah i am just trying to get my script to use cookies for multi threading so they quit logging each other out, i could not get it to work as much as i tried. but using regular chrome browser outside of bas it keeps logged in so i am not sure but maybe its something wrong that i am doing.

    I don't know what you're talking about



  • This post is deleted!


  • Hello,

    i have big Problems with my BAS Premium subscription. I cant log into my account on bablosoft anymore but i autosaved all my credentials in my browser as usual. Nothing changed since than but i cant log in anymore because the password is supposedly wrong....also i cant find any password reset or something similar. Also because i cant log in anymore i cant contact the BAS support via skype because i dont know the username of the BAS support. Probably someone stole my acc details or something in your database is wrong but i think its first cause.
    @support

    Greetings



  • @rujo said in Important changes in BAS customer support:

    Hello,

    i have big Problems with my BAS Premium subscription. I cant log into my account on bablosoft anymore but i autosaved all my credentials in my browser as usual. Nothing changed since than but i cant log in anymore because the password is supposedly wrong....also i cant find any password reset or something similar. Also because i cant log in anymore i cant contact the BAS support via skype because i dont know the username of the BAS support. Probably someone stole my acc details or something in your database is wrong but i think its first cause.
    @support

    Greetings

    Replied to the PM



  • How to get in contact with customer support?



  • @loopster40 said in Important changes in BAS customer support:

    How to get in contact with customer support?

    To do this, you need to purchase a BASPremium
    https://bablosoft.com/shop/BASPremium

    If you have already purchased a BASPremium license, then the support contacts are listed in your personal account
    https://bablosoft.com/personal/license/BASPremium


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