@duotrexofficial If you are a premium user, you should have been more active in contacting support. The e-mail might not have arrived. If within 2-3 days the support does not respond to the mail, write to the support skype, to the forum.
Now they are trying to blackmail us, and although the person did not provide any evidence, we still have to disable the site and roll out the update with database encryption earlier than planned. User safety is paramount. The site will return to work in 20-30 minutes. I apologize for the inconvenience.
