I paid for this service and I've been blocked? WTF is this ?

[sarankavalan]

I emailed "mail.to.twaego@gmail.com" for the support regarding "Playwright-with-fingerprint" plugin. As it is not spoofing fingerprint parameters properly.
When i spoke with @Moderator from (Bablosoft Team) regarding this he told me this is due to engine not updated past three months. It can only be fixed by developers and no idea when this will be fixed. Since this is not working, I requested for refund as per terms. He advised me to send mail to "mail.to.twaego@gmail.com".

I sent a mail and i herewith attached the screenshot of conversation. He instead of fixing the issue or refund the money back. Simply blocked me.
Do we pay for this? Did I abused or went anything wrong against you people anywhere? We have paid our hard-earned money, and we are seeking for support.
Don't we even have that fundamental rights? Blocking your paid subscriber means is what kind of behavior ? behaviour is like stealers on internet who looting the money of innocents.
Did expect this from you guys.

[Moderator]

@sarankavalan Good afternoon,

Playwright-with-fingerprints has recently received an engine update to version 142.0.7444.60:
https://github.com/bablosoft/playwright-with-fingerprints/commit/56e4ee7c1b194384f6c5f31ff9dce4cfe5e58bef

Regarding account restrictions, unfortunately, we receive a large number of emails, and processing them takes considerable time.
If you do not provide essential information about the issue, we are unable to investigate or resolve it.
Therefore, we kindly ask you to include all relevant details that could help us identify and fix the problem.

[sarankavalan]

@Moderator what information do i need to provide ?
Run this plugin by yourself and go to browserscan.net or any fingerprint scan sites.
You can see, is all the fingerprints' parameters are properly spoofed or not.

[Moderator]

@sarankavalan As I replied, unfortunately, a screenshot is not always sufficient. I wrote to you additionally in private messages that I used two different prints with the tag “Microsoft Windows, Chrome” and did not detect any audio issues on the website