CRITICAL: timeout error with fingerprintswitcher

[sk]

Hi,

@Moderator @moderatorzloi there is a sudden rise in the time-out error while calling the "fetch" method to get the fingerprints. This is having a critical impact on our systems relying on fingerprintSwitcher.

Could you please quickly help?

[m4zuper]

I checked the latest version of BAS, everything works fine.
How do you get fingerprints?
What fingerprints exactly are you trying to get?
Are you getting fingerprints with the "PrefectCanvas" request?
Perhaps you have some network problems. Please answer these questions:

1. If you try to load the site "https://bablosoft.com" 10 times with an interval of at least 10 seconds, how many errors will there be?
2. What does the command "nslookup bablosoft.com" give in the Windows CMD?
3. Does the site "https://fingerprints.bablosoft.com" load?
4. Do other sites in the same center load? http://www.marcogarro.it/ https://vansnick-laurent-cloture.be/ http://inboxingproserver.com/ https://giubileo.roma.it/
5. Your IP for searching in logs. There must have been an attempt to log in from this IP within the last 24 hours. In the forum's private messages.

[m4zuper]

Sometimes the problem may be with your provider, try doing it via mobile internet or something like that.

[sk]

@m4zuper thanks for the quick reply.

We checked our network and that does not seem to be problem.

We are getting the fingerprint via calling your API.

We are using fetch api provided by playwright-with-fingerprint API.

We are are not sending perfactCanvasRequest

Is it possible from your side to check our ratelimit metric during last 12 hours for our serviceKey (can you start a chat with me and I can DM you the servicekey info)

We would ideally like to see the number of requests per bucket (minute or second, whatever you use for rate limiting bucket) for our service key.

We are using the following parameters when fetching fingerprints from the server.
const fingerprint = await plugin.fetch({
tags: ['Microsoft Windows', 'Chrome'],
})

[m4zuper]

@sk
On the same PC, if you receive fingerprints via BAS, does everything work fine?

[m4zuper]

For example, you see that you received an error via API, at the same time try to get the same fingerprint via BAS.