@xhatspy Sorry for not responding in time, if the problem with CustomServer was not registering users we would have learned quickly about this problem through mass complaints, maybe there is some problem on your side, I wrote you a private message with instructions on what to do.
Problems with payment of FingerprintSwitcher and Custom servers
Pinned
Support
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i click this url is not found
https://community.bablosoft.com/user/moderator/chats/25790 -
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Dear BabloSoft Support Team,
I hope this message finds you well. I am a regular customer and have frequently purchased the Fingerprint Switcher from your platform. However, this time, I mistakenly purchased BASPremium (order #36440500) instead of Fingerprint Switcher while attempting to make a $40 payment.
Since I do not require the BASPremium product, I kindly request your assistance in replacing it with the Fingerprint Switcher. I would greatly appreciate your support in resolving this issue.
Thank you for your time and understanding.
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@likeeusub Good afternoon, I wrote in PM
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ALTHOUGH I HAVE PAID FOR ABOUT 2-3 WEEKS, I AM WAITING FOR THE RESULT, THERE IS NEITHER A REFUND NOR A RETURN.
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Good afternoon
Your message was responded to on the 5th. However, your email did not contain details about the issue, which prevented us from addressing it promptly. You will receive a response shortly. We apologize for any inconvenience caused
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https://prnt.sc/VbKLqx3NUNq3
I don't understand, did I make a mistake, I sent everything, I sent a detailed e-mail 3 times, I received only “?” in response to this sign “?” -
Do not misunderstand me, my problem is not to ask for something top, I made my payment, but if there will be no return or purchase, I will pay you again, but I can not get a response in any way. @Moderator
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Good evening
From your first message it was difficult to understand the essence of the problem, because there was nothing described in it. Already in the second message you wrote the reason in detail, you should get a reply soon please wait for it
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@aronax said in Problems with payment of FingerprintSwitcher and Custom servers:
I bought by mistake FingerprintBusiness instead of FingerprintSwitcher. The balance in FingerprintBusiness ($40) is not used. I don't want it refunded, I'd like to be able to use it for the next FingerprintSwitcher purchase 3 months from now (as I managed to buy FingerprintSwitcher in the end and I now have an active license for it). Thanks
@Moderator said in Problems with payment of FingerprintSwitcher and Custom servers:
@aronax wrote you in PM
I wrote to support about my a/m mistake and that I don't want the money back but I'd like to buy another FP license when the current subscription ends. After almost 1 month they/ he replied saying that's impossible for this to be a mistake...and that's it.
What a joke of support you have. A bad joke!
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@aronax Good afternoon! Regarding your question - there is a bright red sign on the website clearly indicating which product you are purchasing before you buy. Please pay attention, and we apologize if this is an inconvenience
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@Moderator I haven't used that balance for Fingerprint Business. So you could easily transfer it so that I could use it for a new license of FP Switcher when my current one expires (Which, yes, I bought it after the erroneous purchase)
But no, of course you won't do that for a customer. No problem, I'll charge it back through PayPal and it will cost you more than $40 in the end. -
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@Hifive said in Is Premium support via Microsoft Teams still working?:
Is Twaego still manning the support line via Microsfot Teams?
Tweago didnt reply my msg for many days already.
I paid for my fingerprint key but no key generated.Microsfot Teams?
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Plse check. I have paid for 1 fingerprint license but no fingerprint key issued.
payment info: https://prnt.sc/hR4MF_NBfLVR
