@duotrexofficial If you are a premium user, you should have been more active in contacting support. The e-mail might not have arrived. If within 2-3 days the support does not respond to the mail, write to the support skype, to the forum.
[ASK]Website loaded but not shown on BAS Browser
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Maybe our problem is related with flash or something, see this thread http://community.bablosoft.com/topic/2321/twitter-users-to-tag-not-coming-up-in-browser/6

