Bablosoft

Confusing support and documentation.

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  • T

    I’ll start by saying I’m not an expert user, and the project itself is truly impressive. However, even after purchasing the premium services for a few dollars, you’re pretty much left to fend for yourself. You get a response (just one, with no chance for follow-up) once every two or three days on Skype, and it's a vague answer that doesn’t really help someone like me. It’s unfortunate because the project has great potential, but it’s impossible to work this way. I’ve dedicated myself day and night for 15 days, and I’ve made some good progress, but, again, a bit of help is necessary.

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  • ModeratorM Moderator moved this topic from Support on
  • G

    this is how anything coding goes, you need spend longer than 15 days just like everyone else. nothing arrives free.

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  • Megadarren88 0M

    This thread might be dead, but I share your frustration. I've been learning mostly on my own as well—with persistence and some help from ChatGPT—due to inadequate English documentation.

    I've found the Russian Bablosoft wiki (https://wiki.bablosoft.com/doku.php?id=ru:start) offers far more detailed tutorials compared to the outdated and shallow English version (https://wiki.bablosoft.com/doku.php). If you don't understand Russian (like me), tools like Google Translate or YouTube’s auto-translate can help, though the quality varies.

    IMO if the devs invested in English translators and up-to-date tutorials, it would significantly benefit our community and our understanding of the software, while also attracting more American users. With that said, it does seem they need to work on their wiki page in general as I have found a lot of pages with nothing or very little in them.

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  • T

    @Megadarren88-0 You're absolutely right; they likely don't care much about retaining customers. I'm paying for a premium BAS and a premium fingerprint service, but if I can't resolve my issues, I may have to abandon the project. They could introduce paid support, but perhaps they're not interested. Well, we'll see how it goes.

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  • Megadarren88 0M

    Premium support is an excellent idea. It would give paying customers the prioritized assistance they deserve while incentivizing non-paying users to upgrade. This approach not only boosts company revenue but also benefits the community by keeping valuable support discussions available on this community page, seems like a win/win. Lets hope they implement it

    And If you ever get stuck and would like a fresh perspective on your project or extra help, feel free to reach out—I’d be happy to assist however I can

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  • simplyxS

    New Deny Request function doesn't work with Browser Version 135 (BAS 28.7.0)

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    G

    @simplyx, this is not a bug, this is the case with many new browser features: initially they are only available in the latest version of the browser.

    This is because version 135 is compiled for BAS version 28.6.0, and it simply does not have the new functionality. Rebuilding takes a lot of time, and it is not a fact that the new functionality on the old version will not cause problems.

    You can find out which BAS version the engine was built for using the "Get list of available browser versions" action.

    Снимок экрана 2025-05-21 015048.png

  • G

    bas is exceedingly limited

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    G

    @GhostZ understandable, but possibly the request to bas servers should be routed through tunnel to stop isp from throttling. so they are not appearing directly from bass server.

  • C

    BAS new interface is total crap

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    G

    @cezar, use the right button or enable the buttons in the settings, in these settings you can customize the interface as you want

    btn.gif

  • Megadarren88 0M

    No one can like posts on the English subs.

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    Megadarren88 0M

    Unfortunately I don't think I'm qualified for such a position. But I do have some thoughts. Have you considered implementing a affiliate system? That would be a cheap and efficient way to promote. All you have to do is set up the website for it, then plug your affiliate website into places like Clickbank or Jvzoo and have those people do the leg work of promoting your product. And trying google ads for terms like browser automation or other keyword names that are associated with the program. These ideas are far from original but I think it could help. Especially an affiliate system.

    @Fox said in No one can like posts on the English subs.:

    The forum engine does not support setting rules for individual branches, all rules are global. That is, the same rules apply to English and Russian language threads.

    As for this, I guess ill just hang out on the Russian side until I get enough likes to give other active native English speakers the ability to like others content.

    Nice to meet you btw fox

  • M

    Ban annoying ads from "unread" section

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    FoxF

    @morpheus93 said in Ban annoying ads from "unread" section:

    Thank you for the hint. But it's quite effortful to ignore every annoying advertising thread.

    Unfortunately, according to the existing rules, I can't ban them. If a ban is imposed on updating different topics from one account, they will simply register different accounts and update topics from them, as a result, nothing will change.