have the same issue. Any news for how to fix it?
Problems with payment of FingerprintSwitcher and Custom servers
Pinned
Support
-
Hello, I paid $40 for the custom server via PayPal, but my account still shows as free, can you please change it to premium.
mail: onurtorumoglu@gmail.com
-
@onurtorumoglu said in Problems with payment of FingerprintSwitcher and Custom servers:
Hello, I paid $40 for the custom server via PayPal, but my account still shows as free, can you please change it to premium.
mail: onurtorumoglu@gmail.com
answered in PM
-
paid via USDT, i sent $21.19 plus another $3.05 to cover the transfer fee, however on
the sales page it updated after i submitted the transaction and said:
this:Partially paid. The amount sent is less than the actual price. Txid -
fb3e5646c0c8b8d9304a20c67ba21d3500981096614bf51327d7b8c9dee11373I then submitted a second payment for $6 plus another $3.05
transaction fee just to try to cover the amount that i was supposedly
missing. (however, as you can see, you received more than $20 from the
first transaction alone, and I covered the fee as well).the problem is that my fingerprint manager license has still not been issued.
the second transaction id is linked here: https://tronscan.org/#/transaction/4edfdf986520d6ebc39861b997d419a612fdba539f67f7f9e2733d52f99f0104at this point i've already spent over 34 dollars for a 1 month subscription... and i still havent even got that.
maybe i can pay another 6 bucks and you can go ahead and give me the 3 month license... just a thought, either way.thank you!
my email is mford7998a@gmail.com
-
@mford7998a said in Problems with payment of FingerprintSwitcher and Custom servers:
paid via USDT, i sent $21.19 plus another $3.05 to cover the transfer fee, however on
the sales page it updated after i submitted the transaction and said:
this:Partially paid. The amount sent is less than the actual price. Txid -
fb3e5646c0c8b8d9304a20c67ba21d3500981096614bf51327d7b8c9dee11373I then submitted a second payment for $6 plus another $3.05
transaction fee just to try to cover the amount that i was supposedly
missing. (however, as you can see, you received more than $20 from the
first transaction alone, and I covered the fee as well).the problem is that my fingerprint manager license has still not been issued.
the second transaction id is linked here: https://tronscan.org/#/transaction/4edfdf986520d6ebc39861b997d419a612fdba539f67f7f9e2733d52f99f0104at this point i've already spent over 34 dollars for a 1 month subscription... and i still havent even got that.
maybe i can pay another 6 bucks and you can go ahead and give me the 3 month license... just a thought, either way.thank you!
my email is mford7998a@gmail.com
answered in PM
-
@Fox i cant respond in chat... but i already sent email to that address, no response. can you just give me a key?
-
@mford7998a said in Problems with payment of FingerprintSwitcher and Custom servers:
@Fox i cant respond in chat... but i already sent email to that address, no response. can you just give me a key?
I have nothing to do with the payment process or the issuance of keys, I duplicate to all users the email address that is indicated on each page when paying, but for some reason people do not see it.
-
@mford7998a said in Problems with payment of FingerprintSwitcher and Custom servers:
@Fox still no response....
This is the developer mail and I do not know how long the response takes, none of those to whom I sent this addres told me how long they were given an answer.
-
Today, 07.02.2024, I bought a custom server that I can use for 3 months for $100. (I also have a fingerprint manager license until May 2024.)
But it was not delivered.
My e-mail account: mustafakroot@gmail.com
Last 4 digits of the card I paid with: 9641
Name and surname: Mustafa Kiranatlio
Country: Türkiye
I would be happy if you check it.
-
@mustafakroot said in Problems with payment of FingerprintSwitcher and Custom servers:
Today, 07.02.2024, I bought a custom server that I can use for 3 months for $100. (I also have a fingerprint manager license until May 2024.)
But it was not delivered.
My e-mail account: mustafakroot@gmail.com
Last 4 digits of the card I paid with: 9641
Name and surname: Mustafa Kiranatlio
Country: Türkiye
I would be happy if you check it.
answered in PM
-
Bestell-ID: 30761091
Rechnungsnummer: 30761091
Rechnungsdatum: 28-Feb-2024
Zahlungsbedingungen: MasterCard
Fälligkeitsdatum: 28-Feb-2024
Versandmethode: Elektronisch
Auftragsstatus: BearbeitetI payed but have not yet received my Key, please help me. I contacte support on the same day but have not received an answer back yet.
Furhtermore could you please share the link to download the Fingerprint manager 3.0, also is there a tutorial on how to use it and which other applications etc. i need to set up in order to use it.
Thank you guys in advance -
-
@Anastasia-0 said in Problems with payment of FingerprintSwitcher and Custom servers:
Bestell-ID: 30761091
Rechnungsnummer: 30761091
Rechnungsdatum: 28-Feb-2024
Zahlungsbedingungen: MasterCard
Fälligkeitsdatum: 28-Feb-2024
Versandmethode: Elektronisch
Auftragsstatus: BearbeitetI payed but have not yet received my Key, please help me. I contacte support on the same day but have not received an answer back yet.
Furhtermore could you please share the link to download the Fingerprint manager 3.0, also is there a tutorial on how to use it and which other applications etc. i need to set up in order to use it.
Thank you guys in advanceanswered in PM
-
I already send them 2 emails, but no reply
-
@Anastasia-0 said in Problems with payment of FingerprintSwitcher and Custom servers:
I already send them 2 emails, but no reply
Make sure that you have sent the message to the exact email address that I specified. The address must match completely. Wait for a response, please note that support does not work on weekends.
-
Hello. My email is aleksandrsro@gmail.com
Seems that there is a problem with the payment processor, both transactions are confirmed.
-
@petrovkin said in Problems with payment of FingerprintSwitcher and Custom servers:
Hello. My email is aleksandrsro@gmail.com
Seems that there is a problem with the payment processor, both transactions are confirmed.
answered in PM
-
-
@majdi105 said in Problems with payment of FingerprintSwitcher and Custom servers:
Hello
I wanted to buy fingerprint key but ended up buying the wrong product which is
Extend CustomServers premium license for 1 month (40$)Please give me 3 month fingerprint key instead of this
Your order invoice (#31206249)
answered in PM
-
I purchased a 3 month license through btc, but the license expiration date is not extended. I don't know the order number because I don't see the transaction log and I only have the Bitcoin transaction ID. please help me? I'm a little nervous because it's been 3 days already and my license is about to expire.
By the way, and I haven't received a response to my email.
