Is the problem still happening? What kind of stick print are you trying to get? Are you using PerfectCanvas?
Canvas Fingerprint server down?
Moved
Support
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@Roy-Mustang
Yes sure but I can wait for the fingerprint and I need to have Android.
But anyway it is not related to Android. I just created a new project with a new action "Get Fingerprint" and "Microsoft Windows". I only added service key, the Perfect Canvas request and set "PerfectCanvas logs" to true.
Everything else is unchanged.
It seems like it is still not working. No request ID or waiting queue or error or fingerprint. Just nothing happens.
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@Roy-Mustang
The same problem appears with the plugin "playwright-with-fingerprints". It is not working in both cases and it was working in both cases a few days earlier.Are you from the Bablosoft team? Why do they not care?
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@Roy-Mustang
I can see in the Http Sniffer it sends the PerfecCanvas fingerprint every 15 seconds to bablosoft server.
But no response in the logs.
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And even more interesting:
This is the response from the server (I changed my key of course):Url: https://canvas.bablosoft.com:4443/prepare?version=5&tags=Microsoft Windows%2CChrome&key=XYZ
Status: 500Server: nginx/1.14.0 (Ubuntu)
Date: Sat, 11 Oct 2025 11:48:14 GMT
Content-Type: text/html
Content-Length: 202
Connection: close<html>
<head><title>500 Internal Server Error</title></head>
<body bgcolor="white">
<center><h1>500 Internal Server Error</h1></center>
<hr><center>nginx/1.14.0 (Ubuntu)</center>
</body>
</html>
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Good afternoon, sorry for the late reply, today is Saturday(therefore, you received a late reply, sorry). Is everything working for you now?
I have attached the result below; the fingerprints are taken from the server.
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I also encountered the same case.
