Canvas Fingerprint server down?

[A Former User]

And even more interesting:
This is the response from the server (I changed my key of course):

Url: https://canvas.bablosoft.com:4443/prepare?version=5&tags=Microsoft Windows%2CChrome&key=XYZ
Status: 500

Server: nginx/1.14.0 (Ubuntu)
Date: Sat, 11 Oct 2025 11:48:14 GMT
Content-Type: text/html
Content-Length: 202
Connection: close

<html>
<head><title>500 Internal Server Error</title></head>
<body bgcolor="white">
<center><h1>500 Internal Server Error</h1></center>
<hr><center>nginx/1.14.0 (Ubuntu)</center>
</body>
</html>

[A Former User]

What is the best way to get support from Bablosoft? I am really angry because they do not care.
I invested a lot of time and money in my project and they do not even try to help.

[FastSpace]

@Grassman юзай кастом сервер, там все работает.

[A Former User]

It started now working again.
I did not receive any helpfull message from Bablosoft. Also not a simple "Please check again it should now work again".
You can see it took about 70 minutes in this example I had running by the time.

[A Former User]

This post is deleted!

[Moderator]

@Grassman

Good afternoon, sorry for the late reply, today is Saturday(therefore, you received a late reply, sorry). Is everything working for you now?

I have attached the result below; the fingerprints are taken from the server.

[Moderator]

@Grassman
Since what you are asking is forbidden to discuss, I am forced to delete your message.

[A Former User]

Ok thank you for your help. It is working now.

[Moderator]

@Grassman I apologize for the delayed response. It was my mistake we genuinely care about our customers.

[hungdaingoc]

I also encountered the same case.

[A Former User]

I can not see any problem on your screenshot.