im building a desktop app basically and ive already coded most of the back end and it wouldnt be open source, the cost to get each person a key on top of the desktop app cost would end up costing to much for me and my users wouldnt likely pay it. i need it to be able to have access to the to all fingerprints. so leaving the service key empty wont work, i just need a more cost effective way like fingerprint business would work perfect if i didnt need them to login and have control over their keys just in the fingerprint business section, i thought it was going to work so i put money in fingerprint business and can stop it lol. i dont want people to know what im using. unless i can get like a api login for the front end and do it that way. maybe you can dm me and we can figure something out, i really like this fingerprint system its working great for what i need.
Problems with payment of FingerprintSwitcher and Custom servers
-
-
@Hifive said in Is Premium support via Microsoft Teams still working?:
Is Twaego still manning the support line via Microsfot Teams?
Tweago didnt reply my msg for many days already.
I paid for my fingerprint key but no key generated.Microsfot Teams?
-
-
Plse check. I have paid for 1 fingerprint license but no fingerprint key issued.
payment info: https://prnt.sc/hR4MF_NBfLVR
-
-
Hello,
I accidentally purchased "Extend CustomServers premium license for 3 months (100$)" instead of the 3-month fingerprint license that I actually wanted. I have already paid $100, and I urgently need this issue to be corrected.
Could you please help me update my payment so that it applies to the fingerprint license instead? I would greatly appreciate your urgent assistance with this matter.
Thank you.
-
@webmastermarket Good afternoon, I wrote in PM
-
I entered too much payment amount while making payment, please someone in authority help me
I made the payment with Trc20. I was going to buy it, but I wrote the payment amount incorrectly. Please help me urgently. I sent my last money to you.
-
@delaporta44 Good afternoon, wrote in private messages to you
-
Summary: I purchased the wrong product and paid $100. I later bought the correct fingerprint license. A moderator said support would reply in 3 business days, but it’s been ~15 days with no response or help. I’m sharing this so the community is aware.
What happened
Wrong purchase: “Extend CustomServers premium license for 3 months (100$)”
Correct product: Bought separately afterwards (fingerprint license).
Process:
On June 13, I emailed mail.to.twaego@gmail.com
(exact address as instructed).I provided screenshots with visible date and message.
Despite the “3 business days” guidance, there has been no response for ~15 days.
Status: I’ve been following up for days; no one is helping. This is not a smear—just a factual record of the delay.
Note to the community
Keep payment proofs/TXIDs, take screenshots and preferably a screen recording of the process.
When contacting official support, store messages with visible timestamps.
I’m posting this purely for transparency, so others are informed.
I can attach the TXID and dated screenshots in the thread if needed. I hope this gets resolved soon, but so far I haven’t received help.
-
@webmastermarket Good afternoon, as I wrote to you in private messages, there are currently problems with customer support responses
-
@webmastermarket said in Problems with payment of FingerprintSwitcher and Custom servers:
Despite the “3 business days” guidance, there has been no response for ~15 days.
Can you tell me where you saw the message about three business days? BASPremium support responds within two business days, BASPremium support contacts are listed in your personal account https://bablosoft.com/personal/license/BASPremium
But this does not apply to payment issues. I will duplicate here the message that I gave you in pm: You transfer money for bablosoft products to the BAS developer, no one else can do anything with the money in principle! The developer does not report when and to whom he replied, we do not know how long the response takes. If the developer missed the user's message, the user writes either on the forum or in BASPremium support, after which we retransmit the user's message to the BAS developer.
-
@webmastermarket In any case, we apologize for these delays. We understand that our customers should not have to wait so long for a response.
-
It's been almost a month. You still haven't refunded my money. When I ask for help, I get a harsh response. This is ridiculous.
-
@webmastermarket Good afternoon, there are indeed some issues with getting a response from support right now. This problem is not only affecting you (no one is intentionally ignoring you).
We’re creating reports, but unfortunately, we haven’t received any response from the support yet.
-
@Moderator Прошу напишите мне в лс, проблема с custom server, не приходят отпечатки. Прем версия оплачена
-
@Kaspar-Hauser Добрый день, написал в лс
