Summary: I purchased the wrong product and paid $100. I later bought the correct fingerprint license. A moderator said support would reply in 3 business days, but it’s been ~15 days with no response or help. I’m sharing this so the community is aware.
What happened
Wrong purchase: “Extend CustomServers premium license for 3 months (100$)”
Correct product: Bought separately afterwards (fingerprint license).
Process:
On June 13, I emailed mail.to.twaego@gmail.com
(exact address as instructed).
I provided screenshots with visible date and message.
Despite the “3 business days” guidance, there has been no response for ~15 days.
Status: I’ve been following up for days; no one is helping. This is not a smear—just a factual record of the delay.
Note to the community
Keep payment proofs/TXIDs, take screenshots and preferably a screen recording of the process.
When contacting official support, store messages with visible timestamps.
I’m posting this purely for transparency, so others are informed.
I can attach the TXID and dated screenshots in the thread if needed. I hope this gets resolved soon, but so far I haven’t received help.
@webmastermarket Good afternoon, as I wrote to you in private messages, there are currently problems with customer support responses
@webmastermarket said in Problems with payment of FingerprintSwitcher and Custom servers:
Despite the “3 business days” guidance, there has been no response for ~15 days.
Can you tell me where you saw the message about three business days? BASPremium support responds within two business days, BASPremium support contacts are listed in your personal account https://bablosoft.com/personal/license/BASPremium
But this does not apply to payment issues. I will duplicate here the message that I gave you in pm: You transfer money for bablosoft products to the BAS developer, no one else can do anything with the money in principle! The developer does not report when and to whom he replied, we do not know how long the response takes. If the developer missed the user's message, the user writes either on the forum or in BASPremium support, after which we retransmit the user's message to the BAS developer.
@webmastermarket In any case, we apologize for these delays. We understand that our customers should not have to wait so long for a response.
It's been almost a month. You still haven't refunded my money. When I ask for help, I get a harsh response. This is ridiculous.
@webmastermarket Good afternoon, there are indeed some issues with getting a response from support right now. This problem is not only affecting you (no one is intentionally ignoring you).
We’re creating reports, but unfortunately, we haven’t received any response from the support yet.
@Moderator Прошу напишите мне в лс, проблема с custom server, не приходят отпечатки. Прем версия оплачена
@Kaspar-Hauser Добрый день, написал в лс
It is now more than three days my money was deducted full amount for the fingerprint lincense but they never provided with me any lincense, I contacted the support by email but upto now they decided to igonre me yet they deducted my money. It is very shameless
Hi there,
We needed bigger limits for multiple threading so we had bought 9 licenses, and whitelisted the ip for achieving 1000/3min limits, but it's not functional, I am constantly getting limited after 100 requests on all the keys
Can you please check and let me know what's the issue here? And if there is any function that I am missing out?
Thx
@ebomedia If you need keys for your customers, you can use the FingerprintBusiness service and purchase keys in bulk: https://bablosoft.com/bas/business
