Problems with payment of FingerprintSwitcher and Custom servers

[Moderator]

@webmastermarket Good afternoon, as I wrote to you in private messages, there are currently problems with customer support responses

[Fox]

@webmastermarket said in Problems with payment of FingerprintSwitcher and Custom servers:

Despite the “3 business days” guidance, there has been no response for ~15 days.

Can you tell me where you saw the message about three business days? BASPremium support responds within two business days, BASPremium support contacts are listed in your personal account https://bablosoft.com/personal/license/BASPremium

But this does not apply to payment issues. I will duplicate here the message that I gave you in pm: You transfer money for bablosoft products to the BAS developer, no one else can do anything with the money in principle! The developer does not report when and to whom he replied, we do not know how long the response takes. If the developer missed the user's message, the user writes either on the forum or in BASPremium support, after which we retransmit the user's message to the BAS developer.

[Moderator]

@webmastermarket In any case, we apologize for these delays. We understand that our customers should not have to wait so long for a response.

[webmastermarket]

It's been almost a month. You still haven't refunded my money. When I ask for help, I get a harsh response. This is ridiculous.

[Moderator]

@webmastermarket Good afternoon, there are indeed some issues with getting a response from support right now. This problem is not only affecting you (no one is intentionally ignoring you).

We’re creating reports, but unfortunately, we haven’t received any response from the support yet.

[Kaspar Hauser]

@Moderator Прошу напишите мне в лс, проблема с custom server, не приходят отпечатки. Прем версия оплачена

[Moderator]

@Kaspar-Hauser Добрый день, написал в лс

[Sovin 0]

I have paid the finger print key but it is now an hour and am not seeing the key anywhere please guide me.

[hungdaingoc]

@Sovin-0 https://bablosoft.com/personal/license/FingerprintSwitcher

[Sovin 0]

It is now four hours but there is nothing at all no license I even sent an email four hours back but all in vein

[Sovin 0]

I paid for fingerprint switcher and money was deducted but lincense is zero why treat me like this

[Moderator]

@Sovin-0 Good afternoon, wrote in private messages to you

[Moderator]

@Sovin-0 Good afternoon, we have sent you a private message

[Sovin 0]

It is now more than three days my money was deducted full amount for the fingerprint lincense but they never provided with me any lincense, I contacted the support by email but upto now they decided to igonre me yet they deducted my money. It is very shameless

[Moderator]

@Sovin-0 Good afternoon, please wait for a reply. Support will respond to you shortly by email

[ebomedia]

Hi there,

We needed bigger limits for multiple threading so we had bought 9 licenses, and whitelisted the ip for achieving 1000/3min limits, but it's not functional, I am constantly getting limited after 100 requests on all the keys

Can you please check and let me know what's the issue here? And if there is any function that I am missing out?

Thx

[ebomedia]

@support ?

[genericname1]

@ebomedia you will learn it. things only come in time here not instant

[Moderator]

@ebomedia If you need keys for your customers, you can use the FingerprintBusiness service and purchase keys in bulk: https://bablosoft.com/bas/business

[ebomedia]

@Moderator No, i have already purchased 9 Keys, the problem i am facing is Even i have whitelisted the ips the every key is rate limited after 100 requests, where it supposed to be 1000/3mins as per your site

Can you please get me Clear picture why its limited to 100 request only?