Can anyone help?
Problems with payment of FingerprintSwitcher and Custom servers
Pinned
Support
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Hello,
I accidentally purchased "Extend CustomServers premium license for 3 months (100$)" instead of the 3-month fingerprint license that I actually wanted. I have already paid $100, and I urgently need this issue to be corrected.
Could you please help me update my payment so that it applies to the fingerprint license instead? I would greatly appreciate your urgent assistance with this matter.
Thank you.
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@webmastermarket Good afternoon, I wrote in PM
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I entered too much payment amount while making payment, please someone in authority help me
I made the payment with Trc20. I was going to buy it, but I wrote the payment amount incorrectly. Please help me urgently. I sent my last money to you.
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@delaporta44 Good afternoon, wrote in private messages to you
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Summary: I purchased the wrong product and paid $100. I later bought the correct fingerprint license. A moderator said support would reply in 3 business days, but it’s been ~15 days with no response or help. I’m sharing this so the community is aware.
What happened
Wrong purchase: “Extend CustomServers premium license for 3 months (100$)”
Correct product: Bought separately afterwards (fingerprint license).
Process:
On June 13, I emailed mail.to.twaego@gmail.com
(exact address as instructed).I provided screenshots with visible date and message.
Despite the “3 business days” guidance, there has been no response for ~15 days.
Status: I’ve been following up for days; no one is helping. This is not a smear—just a factual record of the delay.
Note to the community
Keep payment proofs/TXIDs, take screenshots and preferably a screen recording of the process.
When contacting official support, store messages with visible timestamps.
I’m posting this purely for transparency, so others are informed.
I can attach the TXID and dated screenshots in the thread if needed. I hope this gets resolved soon, but so far I haven’t received help.
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@webmastermarket Good afternoon, as I wrote to you in private messages, there are currently problems with customer support responses
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@webmastermarket said in Problems with payment of FingerprintSwitcher and Custom servers:
Despite the “3 business days” guidance, there has been no response for ~15 days.
Can you tell me where you saw the message about three business days? BASPremium support responds within two business days, BASPremium support contacts are listed in your personal account https://bablosoft.com/personal/license/BASPremium
But this does not apply to payment issues. I will duplicate here the message that I gave you in pm: You transfer money for bablosoft products to the BAS developer, no one else can do anything with the money in principle! The developer does not report when and to whom he replied, we do not know how long the response takes. If the developer missed the user's message, the user writes either on the forum or in BASPremium support, after which we retransmit the user's message to the BAS developer.
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@webmastermarket In any case, we apologize for these delays. We understand that our customers should not have to wait so long for a response.
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It's been almost a month. You still haven't refunded my money. When I ask for help, I get a harsh response. This is ridiculous.
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@webmastermarket Good afternoon, there are indeed some issues with getting a response from support right now. This problem is not only affecting you (no one is intentionally ignoring you).
We’re creating reports, but unfortunately, we haven’t received any response from the support yet.
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@Moderator Прошу напишите мне в лс, проблема с custom server, не приходят отпечатки. Прем версия оплачена
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@Kaspar-Hauser Добрый день, написал в лс
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It is now more than three days my money was deducted full amount for the fingerprint lincense but they never provided with me any lincense, I contacted the support by email but upto now they decided to igonre me yet they deducted my money. It is very shameless
